CONEGLIANO | 29th September – 1st October 2022

The golden rule says: „Treat others the way you want to be treated.” This is a nice quote, but a notable limitation of the golden rule is the fact that others might not want to be treated the same way you want to be treated; this issue can be addressed by refining the golden rule into a variant called the platinium rule, which suggests that we should treat others the way they themselves wish to be treated. And it all starts with understanding that there are the different types of people and that we need different approaches to communicate well with most of them. In this presentation 4 main patient characters are presented and we learn how to use different communication models to improve our patient’s experience, turning more of them into raving fans.

DAY 1 (29.09.2022)

16:00 – CHECK-IN
20:00 – 22:30 – DINNER

DAY 2 (30.09.2022)

08:00 – 09:00 – BREAKFAST
09:30 – 10:00 – REGISTRATION / WELCOME COFFEE
10:00 – 11:30 – LECTURE
11:30 – 11:45 – COFFEE BREAK
11:45 – 13:15 – LECTURE
13:45 – 15:30 – LUNCH
15:30 – 16:30 – VINEYARD TREK
17:00 – 19:00 – PROSECCO AND CHEESE TASTING
20:30 – 23:00 – DINNER

DAY 3 (01.10.2022)

08:00 – 09:30 – BREAKFAST
09:30 – 11:30 – FREE TIME
12:00 – CHECK-OUT

Graduated in 1980 as a general dentist from the University of Leuven, Belgium. In 1986 he started his private orthodontic office in Belgium and in 1997 in Heinsberg,Germany. From 2003 to 2010 he led an orthodontic office in Maastricht, the Netherlands. In 2010 he opened a brand new orthodontic office in Echt, the Netherlands. This office is considered a state of the art orthodontic office, including progressive concepts about service and efficiency using the latest digital developments. Dr. Sampermans is an affiliate member of the Angle Society in Southern California (USA) and has taught orthodontic treatment philosophy and orthodontic practice management both inside and outside of Europe for 15 years. He also offers micro-seminars in his office on self-ligating brackets, indirect bonding, computer related 3D technology, and modern practice management. Since 2003, he has been a speaker at 30 orthodontic congresses. He has first-class knowledge and extensive experiences with pre-adjusted appliance systems (Andrews, Roth, MBT, Roncone). He has worked with active self-ligating bracket systems since 2003, finishing over 5000 cases with this system. Dr. Sampermans is a guest lecturer at the post-graduate program at the University of Regensburg, Germany and lecturer at the ZAFI-Institut in Vienna.