PRAGUE | 8 NOVEMBER 2024

THE KEY ELEMENTS OF A QUALITY ORTHODONTIC OFFICE

It is not possible to run a successful orthodontic office based only on clinical knowledge. Key elements like successful communication, complaint management, team building, leadership, marketing, image building, loyalty, efficiency, time scheduling, excellent service, continuing education and several other factors, are essential to create a quality office. This lecture will focus on these key quality elements and give you lots of practical tips on how to involve these keys into your Office.

Course objectives:

• Continuing education
• Leadership
• Team building
• Cutting edge image
• Computer utilization: Imaging, internet, website, social media
• Efficient systems: appointments, procedures
• Clinical efficiency
• Relaxed, fun atmosphere
• Marketing
• Pioneering spirit
• Service, service, service….from satisfaction to loyalty
• Keeping it all in balance

Graduated in 1980 as a general dentist from the University of Leuven, Belgium. In 1986, he started his private orthodontic office in Belgium and in 1997 an office in Heinsberg, Germany. From 2003 to 2010, he led an orthodontic office in Maastricht, the Netherlands. In 2010 he opened a new office in Echt, the Netherlands. He currently is working and teaching in V ienna, Austria. Dr. Sampermans has first-class knowledge and extensive experience with pre-adjusted appliance systems (Andrews, Roth, MBT, Roncone). He has worked with active self ligating bracket systems since 2003, finishing over 7500 cases with this system.